Adapt
Resilience and Readiness
Leaders and organizations scaling operations, strengthening customer experience, and building the systems and intelligence to anticpate change.
Make readiness a capability.
The world doesn’t wait for your systems to catch up. Policy shifts, new competitors, AI, and rising expectations all hit the same infrastructure your teams rely on every day.
Adapt closes the gap between strategy and reality. It brings together real-time intelligence, connected customer experience, change management, operational coordination, and responsible AI, so you can sense change early, respond with discipline, and stay ready under pressure.
Because readiness isn’t a moment. It’s a capability.
Adapt's Flex
Resilience by Design: building the sensing, decisioning, and operating systems that let your organization absorb shocks and still move forward.
Why You Should Adapt Now
If your environment is changing faster than your organization can sense and respond, you don’t have a strategy problem, you have an adaptation gap.
You feel it when:
- Systems don’t talk, so leaders don’t get a clean view of reality.
- Reporting multiplies, but foresight doesn’t—signals get missed until they’re headlines.
- AI is being “tested” everywhere and owned nowhere.
- You can see disruption coming, but you can’t turn it into plans, pilots, and readiness.
"In our world, the conditions change and the scrutiny is real. Adapt brought discipline, speed, and a calm operating rhythm when we needed it most."
Saxum Adapt Client
Sound Familiar? Explore Adapt.
“Our systems weren’t built for the scale we’re trying to reach.”
“We’re piloting AI and automation, but I’m nervous about risk and reputation.”
“We’re making big moves, but the operating model feels 5 years behind.”
“We know disruption is coming; we just don’t have a disciplined way to prepare.”
What
Adapt Makes Possible
Adapt is not a technology project or a stack of platforms. It’s an outcome:
Leaders sustain transformation over time, building organizations that flex, evolve, and thrive in a changing world.
- A unified operating picture. How CX, marketing, communications, and operations fit together—mapped, orchestrated, and governed.
- Adaptability embedded into culture and leadership rhythms. Rituals, roles, and decision frameworks that make “we adapt” more than a talking point.
- A responsible, practical path for AI and automation. Clear use cases, guardrails, and governance that turn experimentation into advantage, not risk.
- Structured foresight and scenarios. A disciplined way to explore multiple futures, test strategies against them, and rehearse responses before they’re needed.
The specific deliverables change by solution. The constant is the outcome: readiness and resilience.
The future doesn’t reward prediction. It rewards readiness.
How Our Client Partners Work With Adapt.
You never need every solution at once. We design a Clarity program around your decision, your timeline, and your risk profile.
Project Sprints
Integrated Programs
Enterprise Platforms
Building the Right Adapt Program
Adapt is how organizations stay ahead of change instead of reacting to it. We combine real-time intelligence, connected CX systems, operational coordination, foresight, and responsible AI adoption into a program built for your environment.
Each solution plays a different role, but they all drive one outcome: relevance, resilience, and readiness. Make decisions with a clean view of the system and move before disruption sets the timeline.
Let's Adapt together
A Value Discovery is a focused, senior-level working session to clarify what matters, what’s at risk, and what would make progress real. If we’re not the right partner, we’ll tell you.
Adapt Solutions Guide
Strata
Customer Experience
Turn disconnected touchpoints into one coherent experience.
A CX integration layer that connects platforms, journeys, and touchpoints into a cohesive experience, so customers and stakeholders feel the same organization wherever they show up.
- CX platforms (CRM, marketing automation, service tools) aren’t talking to each other.
- Different parts of the journey feel like different organizations.
- You can’t easily see, or improve, the entire end-to-end experience.
- Map current journeys across priority audiences and use cases.
- Identify gaps, redundancies, and friction in data, systems, and handoffs.
- Partner with your internal and external tech teams to align CX design with operational reality.
- End-to-end CX Journey Blueprints
- CX Integration Requirements & Prioritization Roadmap
- Experience Principles & Service Standards
Strata strengthens sustainable performance. It makes every interaction part of a coherent system instead of a one-off touchpoint.
Radar
Horizon Scanning & Foresight
Spot the signals that change the game—before they do.
A disciplined foresight and trend-scanning program that identifies the signals most likely to reshape your environment before they reshape you.
- Trend decks and headlines pile up without influencing actual decisions.
- Leadership conversations about “the future” stay abstract and reactive.
- You lack a repeatable way to scan for and interpret change.
- Build a tailored scanning framework around your sector, geography, and risk profile.
- Curate and interpret signals, not just list them, into implications for your organization.
- Integrate foresight into planning, budgeting, and board-level rhythms.
- Quarterly Foresight & Trend Reports
- Signal Maps with Risks, Opportunities, and Time Horizons
- Leadership Foresight Sessions
Radar builds future readiness. It gives leaders a proactive lens that informs long-term strategy and investment.
Shift
AI & Emerging Tech Transformation
Make AI responsible—and real.
A structured path to adopt AI and emerging technologies in a way that is aligned with your mission, risk appetite, and operational reality.
- Teams are experimenting with AI in silos, without governance or clear ROI.
- Leadership is concerned about ethics, bias, and reputation risk, but doesn’t want to fall behind.
- You need to move from “playing with tools” to “operating with a modern stack.”
- Identify high-impact use cases across marketing, CX, insights, and decision support.
- Establish guardrails and governance that align with your legal, compliance, and brand standards.
- Prototype, pilot, and scale AI-enabled workflows in collaboration with your teams.
- AI & Automation Opportunity Map
- Responsible AI Guidelines & Governance Framework
- Pilot Roadmaps and Post-Pilot Learnings
Shift unlocks innovation and speed. It turns AI from a scattered experiment into a responsible advantage.
Anticipate
Scenario Planning
Rehearse the futures ahead—so you’re ready under pressure.
Scenario-based planning and simulation that helps leaders rehearse multiple futures, stress-test strategies, and define trigger points before they’re under pressure.
- Strategic plans assume a single future and crack when conditions shift.
- Leaders haven’t worked through “what if” scenarios together, so surprises create misalignment.
- You want a more resilient posture toward policy, regulatory, cultural, or market shocks.
- Design bespoke scenario sets tailored to your most plausible and provocative futures.
- Facilitate leadership sessions to explore options, tradeoffs, and early warning indicators.
- Translate insights into contingency plans and decision playbooks.
- Scenario Set & Implications Maps
- Early Warning Indicator Framework
- Contingency Playbooks & Decision Trees
Anticipate strengthens proactivity and resilience. It gives leaders confidence to navigate uncertainty without waiting for perfect information.
Infuse
Strategic Adaptability & Agility
Embed resilience into how you decide, lead, and execute.
A program to embed adaptability into your culture, systems, and leadership cadence so readiness isn’t a one-off initiative, but a way of operating.
- Change efforts spike, then fade when attention moves on.
- Adaptability is seen as a project, not a leadership requirement.
- Teams lack shared rituals, metrics, and forums to learn and adjust in real time.
- Define what “adaptable” means for your organization—not as a buzzword, but as behaviors, decisions, and rhythms.
- Design governance, rituals (e.g., retros, signal reviews), and dashboards that keep learning visible.
- Support leadership in modeling adaptive behavior and communicating it consistently.
- Adaptability Operating Principles & Behaviors
- Leadership & Governance Rhythm Design
- Learning & Retrospective Frameworks
Infuse creates long-term resilience. It bakes adaptability into daily operations so transformation can be sustained, not just launched.
For Quick Wins, Start with an Adapt Accelerator.
Adapt Accelerators are focused, time-bound sprints that build readiness fast. They’re designed as defined projects, ideal when you need a quick proof point, want to test the partnership, or need to unlock one specific capability without committing to a full program.